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Contact Events trigger

Customer Replied

A lead replies to you on any channel (DM, email, SMS, iMessage, WhatsApp)

Starts a workflow when this happens.

All plans

Variables this trigger adds

This trigger adds no extra variables. You can still use all lead, agency and date variables.

How to add it

  1. Open Workflows in the app and create or open a workflow.
  2. Click the trigger at the top and pick Customer Replied under Contact Events.
  3. Fill in its settings, then save and turn the workflow on.

For the API and MCP

When you build workflows through the Inflowave API or the MCP server, this trigger is customer_replied. See the MCP documentation.

More Contact Events triggers