Calls trigger
Incoming Call
A call is coming in to your number
Starts a workflow when this happens.
Business plan and up Needs phone calling turned on for your account.
Variables this trigger adds
Use these in any later step, alongside the usual lead, agency and date variables.
{trigger.from_number} Caller Number. Number that called in {trigger.to_number} Dialed Number. Your number that was dialed {trigger.status} Call Status. Call status at the time of the event {trigger.direction} Direction. inbound {trigger.recording_url} Recording URL. Link to the call recording (when available) {trigger.transcription_text} Transcript. Transcribed text of the call (when available) {lead.name} Lead Name. Name of the contact (from lead record) How to add it
- Open Workflows in the app and create or open a workflow.
- Click the trigger at the top and pick Incoming Call under Calls.
- Fill in its settings, then save and turn the workflow on.
For the API and MCP
When you build workflows through the Inflowave API or the MCP server, this trigger is call_inbound. See the MCP documentation.