AI Calls trigger
AI Voice Call Completed
An AI voice (Retell) call finished - branch on outcome, transcript, or sentiment
Starts a workflow when this happens.
Business plan and up Needs phone calling turned on for your account.
Variables this trigger adds
Use these in any later step, alongside the usual lead, agency and date variables.
{trigger.transcript} Transcript. Full call transcript {trigger.call_summary} AI Call Summary. AI-generated summary of the call {trigger.call_successful} Call Successful. Whether the AI judged the call a success (true/false) {trigger.in_voicemail} Reached Voicemail. True if the call went to voicemail {trigger.disconnection_reason} Disconnect Reason. Why the call ended {trigger.duration_ms} Duration (ms). Call length in milliseconds {trigger.direction} Direction. inbound or outbound {trigger.from_number} From Number. Caller number {trigger.to_number} To Number. Recipient number {lead.name} Lead Name. Name of the contact (from lead record) How to add it
- Open Workflows in the app and create or open a workflow.
- Click the trigger at the top and pick AI Voice Call Completed under AI Calls.
- Fill in its settings, then save and turn the workflow on.
For the API and MCP
When you build workflows through the Inflowave API or the MCP server, this trigger is ai_voice_call_completed. See the MCP documentation.