Do Not Disturb trigger
Contact Set to Do Not Disturb
Contact opts out on a channel (email, SMS, WhatsApp, voice)
Starts a workflow when this happens.
Business plan and up
Variables this trigger adds
Use these in any later step, alongside the usual lead, agency and date variables.
{trigger.channel} Channel. Channel the contact opted out of (email, sms, whatsapp, voice) {trigger.reason} Reason. Why they went DND (e.g. email_unsubscribe, sms_opt_out) {lead.name} Contact Name. Contact's name (from lead record) {lead.username} Contact Username. Contact's @username (from lead record) How to add it
- Open Workflows in the app and create or open a workflow.
- Click the trigger at the top and pick Contact Set to Do Not Disturb under Do Not Disturb.
- Fill in its settings, then save and turn the workflow on.
For the API and MCP
When you build workflows through the Inflowave API or the MCP server, this trigger is contact_dnd_set. See the MCP documentation.